FRONT OFFICE MANAGER (RECEPTION)

Your Responsibilities:

• Team Leadership: Support, train, and supervise front office staff, including receptionists, security guards, and call center agents.
• Customer Task Management: Ensure accurate handling of all customer-related tasks, addressing complaints, and attending to special requests promptly.
• Staff Scheduling and HR Management: Schedule staff shifts and manage other HR-related tasks, fostering a positive and efficient work environment.
• Appearance Maintenance: Maintain an orderly appearance throughout the reception area, ensuring a welcoming atmosphere for visitors.
• Supply Management: Monitor stock levels and order office supplies, including stationery and information leaflets, to facilitate smooth operations.
• Management Reports: Prepare monthly management reports on customer feedback, providing insights for continuous improvement.
• Budget Management: Manage the departmental budget efficiently, optimizing resources for maximum effectiveness.
• Records Updating: Update files and records regularly to ensure accuracy and accessibility.
• Desk Tidiness: Ensure the front desk is tidy and equipped with all necessary stationery and materials.
• Shift Handover: Receive information from the previous shift manager and pass on pertinent details to the oncoming manager for seamless operations.
• Group Information Handling: Update group information, maintain, monitor, and prepare group requirements as needed.

Your Profile:

• Proven experience as a Front Office Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• HR management knowledge and scheduling expertise.
• Organizational skills with attention to detail.
• Budget management and reporting experience.
• Proficiency in maintaining an orderly and welcoming reception area.
• Effective communication and interpersonal skills.
• Familiarity with office supplies management.
• Ability to train, supervise, and support office staff.

What We Offer:

• Competitive compensation package.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment.
• Comprehensive benefits package.
• The chance to lead and optimize front office operations within a growing organization.

If you are an experienced Front Office Manager with a passion for customer service and team leadership, we invite you to apply and be a key player in our front office excellence. Join us and advance your career! Apply now!